£35
Free Shipping
On all orders over £35
2–3
Working Days
Standard delivery
2pm
Same-Day Dispatch
Orders placed before 2pm
✓
All Tracked
Every order, every time

Delivery options

What does delivery cost?

Order Value Shipping Cost Service Estimated Delivery
Under £35 £3.99 Royal Mail Tracked 48 2 to 3 working days
£35 and over Free Royal Mail Tracked 48 2 to 3 working days
Any order value £4.99 Upgrade Royal Mail Tracked 24 Next working day aim

Delivery timeframes run from the date of dispatch. Estimated times may vary during busy periods such as Christmas, bank holidays, and promotional events.

Same-day dispatch

Order before 2pm

Orders placed before 2pm Monday to Friday are dispatched the same working day. Orders placed after 2pm, at weekends, or on UK bank holidays are dispatched the next working day.

UK delivery only

United Kingdom only

We currently ship within the United Kingdom only. International shipping is not available at this time. If you would like to be notified when this changes, contact us at hello@sumptuouspleasure.com.

Tracking your order

Know exactly where your order is

01

Order confirmed

You will receive an order confirmation email immediately after placing your order. Keep this for your records — it contains your order number.

02

Order dispatched

Once your order leaves us, we will send a dispatch confirmation email containing your Royal Mail tracking number and a direct tracking link.

03

Track at royalmail.com

Use your tracking number at royalmail.com to follow your parcel in real time, see estimated delivery dates, and manage delivery preferences.

Shipping FAQs

Common questions answered

What if my order has not arrived? −
If your order has not arrived within 5 working days of your dispatch confirmation, please contact us at hello@sumptuouspleasure.com with your order number and we will investigate with Royal Mail on your behalf. Please check with neighbours and any safe locations noted by the driver first.
Can I change my delivery address after ordering? +
Contact us immediately at hello@sumptuouspleasure.com. We can update the delivery address only before your order has been dispatched. Once dispatched, we are unable to redirect parcels with Royal Mail.
What happens if I miss my delivery? +
Royal Mail will leave a calling card with details of where your parcel has been left, or instructions to collect from your local delivery office or a Parcel Collect point. You can also manage redelivery options through the Royal Mail app using your tracking number.
Do you ship to BFPO addresses or PO boxes? +
We can ship to BFPO addresses and most PO boxes via Royal Mail. If you experience any difficulty at checkout, please contact us and we will process your order manually.
My order arrived damaged — what do I do? +
Please photograph the outer packaging and the damaged item before opening further, and contact us within 48 hours of delivery at hello@sumptuouspleasure.com with your order number. We will arrange a replacement or full refund, including return postage.
Is the Tracked 24 upgrade guaranteed next-day delivery? +
Royal Mail Tracked 24 is an aim, not a guarantee. The vast majority of Tracked 24 parcels are delivered the next working day, but Royal Mail does not offer a guaranteed next-day service at this price point. During busy periods, allow an additional day.
Can I send an order as a gift to a different address? +
Yes. Enter the recipient’s address as the delivery address at checkout. You can add a gift message and we will include it inside the parcel. All Intimacy Edit orders are dispatched discreetly regardless of the delivery address.