Get in touch
We are here for you.
We are a small team and we take every enquiry personally. Whether you have a question about a product, need help with an order, or want a recommendation — reach out and we will respond within one working day.
Send a message
Send us a message
Fill in the form below and we will get back to you within one working day, Monday to Friday.
Other ways to reach us
Prefer to email directly?
hello@sumptuouspleasure.com
We respond to all emails within one working day, Monday to Friday. Please include your order number if your query relates to an existing order.
Response time
Within 1 working day
Monday to Friday, excluding UK public holidays. Enquiries received after 5pm or at weekends are answered the following working day.
Returns & refunds
14 days from delivery
Contact us before returning any item. See our Returns Policy for full details on eligibility and the return process.
Route your enquiry
Orders & Delivery
Tracking, missing parcels, delivery queries, order amendments
Subject: Order — #[your order number]
Returns & Refunds
Return requests, refund status, damaged or incorrect items
Subject: Return Request — #[your order number]
Product Advice
Ingredient questions, recommendations, The Skin Ritual guidance
Subject: Product Question —
Fragrance Advice
Scent recommendations, gifting guidance, The Scent Collection
Subject: Fragrance — [your query]
Press & Media
Editorial features, brand partnerships, press samples
Subject: Press — [publication name]
Privacy & Data
Data access requests, unsubscribe, cookie preferences
Subject: Privacy — [your request]
Before you write
You might find your answer here
Delivery
How long does delivery take?
Standard delivery via Royal Mail Tracked 48 takes 2 to 3 working days from dispatch. Orders placed before 2pm are dispatched the same day.
Delivery
Is delivery free?
Free standard delivery on all orders over £35. Orders under £35 are charged at £3.99. A Tracked 24 next-day upgrade is available at £2.99.
Returns
How do I return an item?
Contact us at hello@sumptuouspleasure.com with your order number. Do not return items without contacting us first. We will provide return instructions within one working day.
Packaging
Is my Intimacy Edit order discreet?
Yes — always. Every Intimacy Edit order is dispatched in plain, unbranded packaging with no indication of the contents. No request needed.
Products
Are all products genuine?
Yes. Every product is 100% genuine and sourced from authorised UK wholesale suppliers. We do not sell grey market or unverified products.
Orders
Can I change or cancel my order?
Contact us immediately at hello@sumptuouspleasure.com. We dispatch orders quickly — amendments are only possible before dispatch.